Frequently Asked Questions (FAQs)

Questions About Us

Why is buying diamonds from us the best choice? +
We obtain natural diamonds from the best sources available. Using state of the art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demand of discerning customers just like you. For an extra layer of confidence, your loose diamond or diamond jewelry purchased from Glintara Maison is accompanied by a diamond certificate.
Are lab-grown diamonds real? +
Yes, lab-grown diamonds are real diamonds, with the same physical, chemical, and optical properties as mined diamonds. With the exact same optical, chemical, thermal and physical properties, the only difference between lab grown diamonds and mined diamonds is their origin. Lab grown diamonds are grown in controlled laboratory environments that produce the same pressure and heat conditions that form mined diamonds in the earth's crust.
Are your stones ethically sourced? +
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We only work with conflict-free materials. Rest assured-we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
What metal do we use? +
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.

Questions Related To Lab Grown Diamonds

What are lab-grown diamonds? +
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
How are lab-grown diamonds made? +
Lab-grown diamonds are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition (CVD). HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while CVD diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
How do lab-grown diamonds compare to natural diamonds? +
Lab-grown diamonds are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
Can you tell the difference between a lab-grown diamond and a natural diamond? +
It can be difficult to tell the difference between a lab-grown diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or lab-grown.
Are lab-grown diamonds certified? +
Yes, lab-grown diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.

Design & Ordering

Can I customize my lab-grown diamond jewelry? +
Yes, we offer customization options for many of our lab-grown diamond jewelry products. Please contact us for more information on our customization options.
Rush Order service available? +
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at suppport@glintara.com
Can I upgrade my Diamond in future? +
Yes, you can upgrade your diamond in the future by trading it in for a larger or higher quality diamond. Contact us for details.
Can I Buy a Setting Without Buying a Diamond? +
We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.

Jewelry Care

How do I care for my lab-grown diamond? +
Clean your lab-grown diamond jewelry regularly with a soft cloth and a mild cleaning solution to maintain its sparkle. Avoid harsh chemicals.
How custom order work? +
For custom orders, reach out to our team with your design specifications. We'll guide you through the process from concept to creation.

Policies

What is your return policy? +
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 10% restocking fee. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value.
Do you offer Payment Plans? +
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount. First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request. Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond. Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
Is it possible for me to pay using two different Credit Cards? +
Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
How long will my order take? +
Standard orders typically take 2-3 weeks. Custom orders may take longer depending on the complexity of the design.
Can I change my shipping address before the item ships? +
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
What is Glintara Maison Return & Refund Policy? +
Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
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